FAQ

We have listed the most frequently asked questions for you:

How can I file a complaint?

See Service and maintenance

Am I allowed to sublet?

No, this is strictly forbidden at all times, unless you have written permission from the owner or property manager. By subletting the property or allowing a third party to use the property, you are committing a breach of contract. In such a case, lessor is entitled to terminate the tenancy agreement, and you will be liable for possible fines or other costs involved.

When can I expect to receive the settlement of service costs?

In general within six months after the end of the relevant period.

See Settlement of service costs

How can I terminate my rental agreement and what is the notice period?

The rental agreement should be terminated in writing (preferably by registered mail), signed by you, before the 1st of the month and with a notice period of one calendar month.

See Termination of rental agreement

When will my deposit be returned?

See Return of deposit

How can I register myself for a rental property?

You can download our application form below, fill it in and return the form to us either by email or by regular mail. Please make sure to include the requested documents such as a copies of your ID and a recent salary slip, and statement of your current landlord.

Download registration form 

I am unable to pay the rent on time, can we come to an agreement?

Please contact the rent administration at 070 352 6810